I always had a knack for computers and PC gaming though and I was lucky enough to score my first IT Helpdesk gig through a mutual friend who saw this in me. Rasmussen University is accredited by the Higher Learning Commission and is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. Rasmussen University is not regulated by the Texas Workforce Commission.
April Osman, owner of IT at Home, says her time working in a help desk role provided opportunities to grow in her career. One of the drivers of that growth came from the knowledge contained in the system guiding her IT department. Wouldn’t it be great to base your career path on the computers, gadgets and technologies that already hold your interest? Get started on the road to becoming an ABM College graduate today with our free information kit. In it, you will learn about all of the exciting programs we offer, our philosophy, information about our campuses, and lots more. Many companies provide support over the telephone, with more and more also using video call.
Who should attend this Helpdesk Training Course?
The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers help desk engineer and data scientists comprise the Zippia Research Team. By selecting “Submit,” I authorize Rasmussen University to contact me by email, phone or text message at the number provided.
- They are responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems.
- To prepare for the interview or assessment, you should review your resume and cover letter, research the company and the role, and practice common questions and scenarios.
- Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time.
- Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise.
- Answer queries about hardware, software, and applications either in person or over the phone.
- The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life.
Completing a Professional Certificate or other types of education can be worthwhile. For example, IBM offen IT Support Professional Certificate that you can use to gain vital IT skills and experience. Additionally, those who complete this certification course receive an IBM digital badge and access to exclusive job placement resources.
Related courses
If you find something that does, grab ahold of it and learn all you can. To find and apply for help desk technician jobs, you need to have a strong resume and cover letter that showcase your skills, achievements, and personality. You can use online platforms, such as Indeed, LinkedIn, or Glassdoor, to search for openings in your area or remotely. You can also network with other professionals, join online communities, or attend events related to technical support. When applying for a job, make sure to tailor your resume and cover letter to the specific requirements and expectations of the employer. Highlight your relevant skills, experience, and accomplishments, and show your enthusiasm and interest in the position.